COVID-19 Updates & FAQs

Masks are optional for customers and staff while in University Book Store. Please maintain social distancing while in-store. Masks are available on request from our cashiers.

Last Updated March 11, 7:20am

We continue to enforce additional health and safety precautions in-store, including:

  • Maintaining social distancing throughout the store and at our registers
  • Sanitizing and cleaning surfaces regularly and we have provided guidelines throughout the store to help you keep a safe distance from others.

If you don’t feel comfortable or safe visiting us in-store, we offer free domestic shipping on all orders of $75 or more. In-store and curbside pickup is available for all purchases.

If you aren’t finding what you’re looking for online, you can always call us during business hours and one of our staff members will be happy to assist you over the phone.

We offer in-store and curbside pickup for all online orders every day at our U District location, near our parking lot.

For curbside pickup, just enter the alley behind our store from 43rd Ave and drive up to the loading dock or park in the lot on 43rd and 15th and walk up to the dock and ring the bell for service.

Orders can take between 24 and 72 hours to process depending on order volume. Once your order is ready to be shipped out or picked up, you will receive a second email notification.

If you’re curious about the status of your order, you can check it here: ubookstore.com/orders-payments

Due to the impact of COVID-19 and increased national shipping volume, your order may take longer than usual to arrive. University Book Store encourages customers to choose in-store pickup, available at our U District store during business hours, whenever possible.

"Pending Fulfillment" just means it hasn't shipped, yet, which doesn't mean we haven't started working on your order; we have as many staff as possible working to process orders.

Once your order has been shipped, you will receive an email notification and your order status will be changed from Pending to Shipped.

Because of the global impacts of COVID-19, shipments coming out of the U.S. may be delayed and may experience additional delays once received by your local mail courier. Please visit about.usps.com/newsroom/service-alerts/international/ and check with your local courier before placing your order.

It depends on your bank or credit card company, but usually 5–6 business days after we’ve received your return.

Once we have received your return, it will be stationed in a 72-hour quarantine area before our staff begins processing your return. Because we are taking this additional precaution to ensure our employees' health, please note that your return may take a bit longer than you're used to.

We are not currently offering pickup at Willow Hall. Customers are encouraged to either choose curbside pickup at our U District store or order through ubookstore.com.