COVID-19 Updates & FAQs

Last Updated March 24, 1:12pm

In response to Washington's state-wide "Stay Home, Stay Healthy" order, University Book Store locations remain closed until further notice. Our website, ubookstore.com, will remain open, but course materials, student supplies, and other materials needed for distance learning will be prioritized to support the University of Washington and Cascadia communities.

UW Students & Faculty: Spring Quarter Course Materials are Here!

All course materials for Spring quarter are here and available online for purchase—and of course qualify for free shipping.

Students: University Book Store has made ordering your course materials online easier than ever! Just log in with MyUW, click on your course list and then Display Textbooks for your custom, pre-made list. You can also visit ubookstore.com/adoption-search to find your course materials.

Please note that the free shipping is domestic ground shipping, so if you are ordering from outside of Washington, we encourage you to order sooner rather than later in order to receive your course materials in time for Spring quarter. We will continue to make daily deliveries to Willow Hall on the UW Seattle campus. Course materials can still be shipped internationally but customers will be charged international shipping rates. When available, we encourage customers to purchase digital editions to reduce costs.

Faculty: If you have any additional questions about the availability of your course materials, please call 206.634.3400 x 335 or email course.adoptions@ubookstore.com.

*While a large majority of course materials have arrived, there are very few exceptions. If you’re a faculty member, please contact the above for a status update.

Rental Return Deadline Extended to June 12, 2020

We are not accepting any returns at this time, either in-person or via mail. University Book Store is extending the rental return deadline for winter quarter to June 12, 2020.

Purchases from ubookstore.com

Workers who provide supplies and course materials to students and educational institutions are still considered essential during this time. A very limited number of staff will still be on-site to process all orders, prioritizing course materials and student supplies related orders.

Curbside pickup has been suspended.

Customers who have yet to pick up their curbside orders will have their orders mailed to them for free.

We will continue to make daily deliveries to Willow Hall on the UW Seattle campus.

Important Contacts

For customers who require additional assistance, see the following list of contacts.

UW and Cascadia Special Accounts (ICA, VA, DVR, DSB, and Tribal accounts)

studentaccounts@ubookstore.com
206.634.3400 x 312
Monday through Friday, 8am–Noon; 1pm–3pm

Course Materials

textbooks@ubookstore.com
206.634.3400 x 335

For customers purchasing their course materials with financial aid, please call the number above or email textbooks@ubookstore.com.

Online Orders

huskyweb@ubookstore.com
206.634.3400 x 323

General Inquiries

inquiries@ubookstore.com

What steps is University Book Store taking to ensure the health and well-being of its employees?

  • Workers who provide supplies and course materials to students and educational institutions are still considered essential workers during this time. A very limited number of staff will still be on-site to process all course materials and student supplies related orders. All workers with the ability to work from home are working remotely.
  • We have increased the frequency and rigor of the cleaning of our stores and offices, including but not limited to the regular sanitization of all common areas, doors and door knobs, bannisters, countertops, tabletops, in-store point-of-sale stations, and credit card pin pads.
  • Hand sanitizer and sanitizing wipes are available for use at each customer service and register area in all of our stores.
  • Our leadership team is actively monitoring the situation as it evolves, as per the recommendations of the World Health Organization (WHO) and the Center for Disease Control and Prevention (CDC), and will take our lead from the University of Washington; updated information is posted at uw.edu/coronavirus.