COVID-19 Updates & FAQs
Last Updated July 10, 12:00pm
The U District Re-Opens On Tuesday, July 14
Our U District store reopens to the public on Tuesday, July 14! U District hours are Tuesday–Friday from 12pm–4pm.
Caffe Torino will be available for take-out only during business hours. Please do not consume food or coffee while inside University Book Store.
Masks are required for entry and gloves can be provided for browsing. Our restrooms will be closed to the public.
Curbside pickup and customer service will still be open from 9am–5pm.
Please note that U.S. Bank branch will not be re-opening at this time.
Our Tacoma, Bothell, HUB, and Husky Central locations remain temporarily closed until further notice. All textbooks and course materials have been relocated to the U District for a more streamlined, online ordering process.
Curbside Pickup & Contactless Returns
We offer curbside pickup and contactless returns every day from 9–5 at our U District location, near our parking lot.
Just enter the alley behind our store from 43rd Ave and drive up to the loading dock or park in the lot on 43rd and 15th and walk up to the dock. We’ll be waiting for you! Practice social distancing; only one customer at a time, please.
If you’re curious about the status of your order, you can check it here: ubookstore.com/orders-payments
Due to the impact of COVID-19 and increased national shipping volume, your order may take longer than usual to arrive. University Book Store encourages customers to use our curbside pickup service, available every day from 9–5 at our U District store, whenever possible.
Pending Fulfillment" just means it hasn't shipped, yet, which doesn't mean we haven't started working on your order; we have as many staff as possible working to process orders.
Once your order has been shipped, you will receive an email notification and your order status will be changed from Pending to Shipped.
Because of the global impacts of COVID-19, shipments coming out of the U.S. may be delayed and may experience additional delays once received by your local mail courier. Please visit about.usps.com/newsroom/service-alerts/international/ and check with your local courier before placing your order.
It depends on your bank or credit card company, but usually 5–6 business days after we’ve received your return.
Once we have received your return, it will be stationed in a 72-hour quarantine area before our staff begins processing your return. Because we are taking this additional precaution to ensure our employees' health, please note that your return may take a bit longer than you're used to.
We are not currently offering pickup at Willow Hall. Customers are encouraged to either choose curbside pickup at our U District store or order through ubookstore.com.
All workers and employees on-site are required to wear a mask at all times. Employees in need of a mask will be provided one by University Book Store.
We have increased the frequency and rigor of the cleaning of our stores and offices, including but not limited to the regular sanitization of all common areas, doors and door knobs, bannisters, countertops, tabletops, in-store point-of-sale stations, and credit card pin pads.
Our leadership team is actively monitoring the situation as it evolves, as per the recommendations of the World Health Organization (WHO) and the Center for Disease Control and Prevention (CDC), and will take our lead from the University of Washington; updated information is posted at uw.edu/coronavirus.