Most Commonly Asked Questions
Most Commonly Asked Questions

Yes you can! All in-store pickup orders are held for 30 days after purchase; if an order is not picked up after 30 days the items will be returned to inventory and you will be refunded for your order.

As part of our continued efforts to reduce the cost of course materials, University Book Store partners with publishers and UW instructors to deliver select materials through a program called Student Choice. These course materials are delivered through the Learning Management System (Canvas).

If you look at your course materials list on MYUW and you see a 'required – choose format' option with the words ‘Student Choice’ at the end, your instructor has chosen to give you this choice. If you see that this is a choice for your class, please log into the LMS on the first day of classes, and you should see a link for an ebook or Courseware product. You are getting a free trial access period.

Once this period ends, usually on the same day as the add/drop deadline, you will have to purchase access via the University Book Store website. You can click the link to that course from your MyUW page, or your instructor will have provided you a link to the item on the UBS website. Follow the instructions and you're all set.

Students make a choice to select or buy into this program. You can still choose a physical text to buy or rent if you prefer, but this program is designed to reduce the cost of digital materials.

Whenever we are able, University Book Store provides multiple rental/purchase options of the same ebook so that you can compare and pick the best option for you.

There is no difference between books provided by RedShelf or VitalSource (third party vendors), however their rental terms or prices may vary.

eBooks are the digital version of a book publication.

Access codes are typically an eBook and an interactive software program, homework management, simulations, etc. (Examples include: MyLabs, Connect, Webassign, Launchpad, and Sapling.)

  • For CEI eBooks, you will receive your access code in a second email within 72 hours of your purchase. Follow the instructions in the email to redeem your access code at ubookstore.com/redeem-codes.
  • If you purchased your CEI code from ubookstore.com/purchase-codes, you will receive your access code instantly. Your order number for this should be a string of numbers and digits.
  • If you are having issues with your access code, please email txtsupport@ubookstore.com with your order number (begins with SO or a string of numbers and letters if your purchased from ubookstore.com/purchase-codes).
  • For Student Choice books, your order will be processed 72 hours of your purchase. Once your order is processed, you will be able to access the eBook under your professor’s Canvas page from the Modules tab. You will need to sign up for your free trial to Student Choice, which you can access in Canvas under the Digital material module, in order to access your Student Choice eBooks.
  • For RedShelf and VitalSource (VS) orders, you should receive an email from RedShelf or VS within 30 minutes of your purchase. Please check your junk mail if you do not see this within an hour.
Purchasing Your Course Materials

We encourage all customers to make their course materials purchases online if possible. Materials for UW Seattle are available at our U District store on the second floor, and our Tacoma and Bothell locations will re-open in mid-September.

UW Students

  • Log into your MyUW and find "Register using SLN codes" under Quick Links, then click on "Display Textbooks" and click on course specific links or "Compare Prices and Shop UBS" for your full list of course materials.

  • Or visit the registration page and select your course and click the book icon. From here, you can select any of the hyperlinked 'Course' fields, which will bring you to the requirements for that specific course on ubookstore.com.

  • Once you are on ubookstore.com all of your purchase options will appear on the page. Select purchase type (buy, rental, or digital), and select condition (new, used, etc.) Then select 'add to cart.'

Cascadia College and K-12 Students

  • Visit course selection tool and select your courses. From here, you can find all the course materials that are needed for your classes.

Because of the global impact of COVID-19, we have suspended our textbook rental options for physical textbooks. Rental options are still available for digital editions.

Digital Course Materials

As part of our continued efforts to reduce the cost of course materials, University Book Store partners with publishers and UW instructors to deliver select materials through a program called Student Choice. These course materials are delivered through the Learning Management System (Canvas).

If you look at your course materials list on MYUW and you see a 'required – choose format' option with the words ‘Student Choice’ at the end, your instructor has chosen to give you this choice. If you see that this is a choice for your class, please log into the LMS on the first day of classes, and you should see a link for an ebook or Courseware product. You are getting a free trial access period.

Once this period ends, usually on the same day as the add/drop deadline, you will have to purchase access via the University Book Store website. You can click the link to that course from your MyUW page, or your instructor will have provided you a link to the item on the UBS website. Follow the instructions and you're all set.

Students make a choice to select or buy into this program. You can still choose a physical text to buy or rent if you prefer, but this program is designed to reduce the cost of digital materials.

Whenever we are able, University Book Store provides multiple rental/purchase options of the same ebook so that you can compare and pick the best option for you.

There is no difference between books provided by RedShelf or VitalSource (third party vendors), however their rental terms or prices may vary.

Don’t worry, we aren’t shipping you anything if you’re just buying eBooks! Our system requires a shipping address as part of every order, physical or digital, to calculate applicable taxes as part of your transaction.

If you do see a shipping cost for your digital course materials, please contact our web team at huskyweb@ubookstore.com and let us know what digital textbooks you’re attempting to purchase and we’ll fix the issue for you.

eBooks are the digital version of a book publication.

Access codes are typically an eBook and an interactive software program, homework management, simulations, etc. (Examples include: MyLabs, Connect, Webassign, Launchpad, and Sapling.)

As a whole, digital textbook purchases are not instant and can take between 30 minutes to 72 hours depending on which digital option you chose for your course materials. See below for what to expect for each of your different digital options.

  • For CEI eBooks, you will receive your access code in a second email within 72 hours of your purchase. Follow the instructions in the email to redeem your access code at ubookstore.com/redeem-codes. If you purchased your CEI code from ubookstore.com/purchase-codes, you will receive your access code instantly. Your order number for this should be a string of numbers and digits. If you are having issues with your access code, please email txtsupport@ubookstore.com with your order number (begins with SO or a string of numbers and letters if your purchased from ubookstore.com/purchase-codes).
  • For Student Choice books, your order will be processed 72 hours of your purchase. Once your order is processed, you will be able to access the eBook under your professor’s Canvas page from the Modules tab. You will need to sign up for your free trial to Student Choice, which you can access in Canvas under the Digital material module, in order to access your Student Choice eBooks.
  • For RedShelf and VitalSource (VS) orders, you should receive an email from RedShelf or VS within 30 minutes of your purchase. Please check your junk mail if you do not see this within an hour.

You can purchase an eBook in-store or online

Please note: we have a larger selection of digital course materials online

Once purchased, you will receive an email from RedShelf.

  • If you don’t receive the email within 30 minutes of purchase, please check your junk or spam folder (especially if using a .edu email).
  • If the email if not in your junk or spam folders, please visit uw-seattle.redshelf.com and select login:
  • Enter the email you used at the time of purchase and click the forgot password link.
  • Once you receive the reset password email from RedShelf please follow the instructions.

For additional help, please email txtsupport@ubookstore.com. Please be sure to include your sales order number or your customer account number and student ID. You can also email RedShelf directly at help@redshelf.com.

You can purchase an eBook in-store or online

Please note: we have a larger selection of digital course materials online

Once Purchased, you will receive and email from txtsupport@ubookstore.com. Follow the steps in the email and you will gain access to your e-Book!

  • If you don’t receive the email within 30 minutes of purchase, please check your junk or spam folder (especially if you use an .edu email account)
  • If the email in not in your junk or spam folder, please email txtsupport@ubookstore.com for assistance.

DR90D-RedShelf stands for Digital Rental 90 Day access from RedShelf; DR90D-VitalSource stands for Digital Rental 90 day access from Vitalsource. This just informs you where you're renting your digital materials from.

Digital Access Codes can be purchased both in-store and online.

  • To purchase in store: Pick up a yellow slip and follow these instructions.
  • To purchase online: Go here, search for your course, and follow the provided steps.

DRCEI stands for Digital Rental Campus eBook Store. This is the third party we use to distribute access codes to students.

The publisher determines access length, but many books have multiple options available.

In-store we offer:

  • Life time Purchase
  • 90, 120 or 180 day rental

Online we offer:

  • Lifetime purchase
  • 30, 60, 90, 120, 130, 150, 180, 240, 360, 365, 540, or 730 day rental

These prices are set by the book publishers and not by RedShelf or University Book Store.

University Book Store strives to offer as many digital titles as possible. If the eBook that you are purchasing is not available, check back! We add more titles every day.

If you can’t find the answers to your questions about your digital course materials order in this section, or under the Returns & Exchanges section (below), please contact txtsupport@ubookstore.com for assistance. If you need help for an order you’ve already placed, please include your order number in your email (this begins with SO and is followed by a string of numbers).

Returns & Exchanges

Fall 2021

  • Physical Textbooks:

    Wednesday, October 13
  • Digital:

    Wednesday, October 6

Receipts are required for all refunds. Course materials must be in purchased condition for a full refund. Un-activated eBooks and rental fees are refundable under the same timelines as course materials purchases.

If you drop/withdraw from a class you can return your book within 14 days after the start of classes (full term courses only). A Proof of drop/withdrawal is required at the time of return. This excludes Rented Course Materials.

Our goal is to ensure that all students have access to course materials in a timely manner so we're unable to make exceptions to these return periods.

Course materials purchased for the current quarter must be returned via contactless drop-off in the U District or by mail within the above refund deadlines.

  1. Complete the Customer Return Form (this is attached to the shipping label of your order).
  2. Bring the items you wish to return in their original condition, including any tags or stickers, along with your completed Customer Return Form and receipt to either Curbside Pickup or Customer Service counter (located on the second floor) at the U District location. If you don’t have your customer return form, please include a note that displays your name and your order number (this begins with SO and be followed by a series of digits. You can find this in your email receipt). A physical or printed digital receipt is still required.
  3. Course materials must be in purchased condition for a full refund. Un-activated eBooks and rental fees are refundable under the same timelines as course materials purchases.
  4. Once we have received your return, we will process your return on the same day. Please note that...

If returning your course materials via mail, please pack the products you wish to return, along with your completed Customer Return Form, in a sturdy box or mailing envelope, addressed to the following:

University Book Store
Attn: Course Materials Returns
4326 University Way NE
Seattle WA 98105
USA

Return shipping is at-cost to customer and must be post-marked by the term’s refund deadline in order to qualify for a refund.

Digital items can be returned for a full refund within 7 days of the start of classes.

If you drop/withdraw from a class, you can return your eBook within 14 days after the start of classes (full term courses only). A Proof of drop/withdrawal is required at the time of return.

To return your digital textbooks, please email txtsupport@ubookstore.com with the order number in your email (this begins with SO and is followed by a string of numbers).

For students purchasing their course materials online, please place a new order for the updated items before your return has been processed in order to ensure your course materials arrive in time for classes.

Please note that return shipping is at-cost to customer; when shipping books, we encourage customers to use media mail for best rates.

For students who are able to shop in-store, please visit our Customer Service counter on the second floor and an associate will be able to help you with your exchange.

We’re so sorry! Please email our web team at huskyweb@ubookstore.com with your order number (this should begin with SO and be followed by a series of numbers) and we’ll help you out.

If you are able to visit our U District store, please bring the incorrect items and your receipt to our Customer Service desk on our second floor and an associate will be able to assist you.

If you believe that the shipping courier has misplaced your order, please contact our Shipping Department at 800-335-7323, ext. 324. They will contact the courier for a call tag to track down your order.

All orders that returned to sender will be refunded, minus the shipping fee. You will be notified by email if this occurs.

If you don’t see an email from RedShelf or VitalSource in your junk mail or spam, please contact txtsupport@ubookstore.com with your order number (this should begin with SO and be followed by a series of numbers) and we’ll help you out.