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Online Orders FAQ

  1. What is the status of my order?

    If you received your confirmation email, we are hard at work on your order! When your order is ready, we will send you another email with your shipping or in-store/campus pickup details.

    If you have questions, contact our Web Order Team:

    If you have an account, you may login to view your entire order history with more complete details, or use the search below:

Required *

What does my order status mean?

  • Pending Fulfillment: We are still working on your order. You will receive an email when it is ready for pickup or has been shipped. If you chose shipping for your order, you will be sent a tracking number.
  • Shipped: Your order is ready for pickup, or has shipped. If your order has shipped, look for a tracking number from us.
    • Please note: The UPS courier picks up shipping orders around 4 p.m. PST. If you receive a tracking number that has no information, it is because the UPS courier has not picked it up yet.
  • Closed: Your order has been cancelled. We are unable to fulfill or bill your order at this stage.

  1. When will I get my order?

    It can take up to 72 hours for our staff to completely assemble, process, and prepare your order. Once your order is complete, you will receive an email letting you know that your order either has shipped, or is ready for pickup. Please expect longer processing times during rush periods, Husky football season, and holidays.

    • Please note: processing times are exclusive of shipping times. This means that if you choose 2nd Day or Next Day shipping, your order will be shipped 1 or 2 day after it has been processed.
    • We are unable to send orders via expedited shipping to PO or APO/FPO addresses. Orders to PO or APO/FPO address can only be sent via Standard Shipping.

    The ability to order an item online does not guarantee delivery or fulfillment.

    Our brick-and-mortar locations share inventory with our online storefront and we constantly update our website to reflect current stock levels, however, popular items can sell out more quickly than we can remove them from our website. In the event that the item you purchased sells out in-store and we are unable to fulfill your order, a member of our e-commerce fulfillment team will contact you via email of any changes made to your order – please make sure to complete your order with valid contact information. You will only be charged for the items that are fulfilled and shipped. If an item is out of stock online, it will be out of stock in-store as well.

    How do I pickup my items from Willow Hall?

    We offer year-round pickup at the Willow Hall Package Room for students residing in North Campus Dorms. For order pickup at the Willow Hall Package Room, the following information is required:

    • Full name
    • Student ID number

    All notifications from the Willow Hall Package Room regarding the status of your order will be sent to your @uw.edu email.

    • Please note: The Willow Hall Package Room only holds orders for 1 week, after which they are returned to our U District Course Materials department for pickup.

  2. There’s something wrong with my order!

    • I received the wrong item(s): We’re sorry! We want to get you the correct item(s) as soon as possible. Please have your order number and contact our Web Order Team directly.
    • My order never came in the mail: If you believe that the shipping courier has misplaced your order, please contact our Shipping Department at 800-355-7323, ext. 324. They will contact the courier for a call tag to track down your order. All orders that returned to sender will be refunded, minus the shipping fee. You will be notified by email if this occurs.
    • I never picked up my order: We hold orders for pickup for 30 days from the day it was processed. All orders not picked up in 30 days will be returned to stock. Refunds on orders not picked up are at the discretion of department supervisors.
  3. How do I return item(s) in my order?

    Customers can return items they have purchased from University Book Store for a refund within 30 days of purchase with receipt, as long as it is still in saleable condition. Without a receipt, items can be return for store credit only, at the discretion of department supervisors. Purchases made with a credit voucher or gift card can only be returned for store credit. All sales of clearance merchandise are final.

    If for any reason you are not satisfied with your web purchase, you may return it to any University Book Store location. If you are unable to return your merchandise in-person, you can send it back to us at:

    University Book Store
    Attn: Web Orders
    4326 University Way NE
    Seattle, WA 98105

    If you choose to return your item(s) by mail, please include the following in the package:

    • the item(s) you would like to return
    • any tags you have
    • the receipt, or packing slip from your purchase (original or copy)
    • a note specifying the return or exchange you would like to make
    • your name, phone number, and address

    In the case of exchanges, there is no shipping charge for the new item you select.

    The following departmental exceptions apply:

    Receipts are required for all refunds. Textbooks must be in purchased condition for a full refund. Un-activated eBooks and textbook rental fees are refundable under the same timelines as textbook purchases.

    If you drop/withdraw from a class you can return your book within 14 days after the start of classes (full term courses only). A Proof of drop/withdrawal is required at the time of return. This excludes Rented Textbooks.

    Our goal is to ensure that all students have access to textbooks in a timely manner so we're unable to make exceptions to these return periods.

    U District, Tacoma, Bothell Stores
    • Early Fall Start:
      • August 30, 2019
    • Fall:
      • October 2, 2019
    Shoreline Community College
    • Fall:
      • October 2, 2019
    City University
      • 10-Week Class: 7 Days from the start of the quarter.
      • 5-Week Class: 3 Days from the start of class.
    High Schools
    • September 30, 2019

    Refund deadlines are the last days for students to return textbooks in their original condition with receipt for a full refund. Textbooks cannot be returned after a class has ended..

    We will gladly exchange or refund merchandise within 30 days of purchase as long as items are in original condition, with tags, and are accompanied by a copy of the original receipt.

    Exceptions may be made for returns without receipt and, if authorized, will receive a store credit voucher.

    Size exchanges on clearance merchandise are permitted; otherwise all clearance sales are final and non-refundable.

    To return or exchange an item from TheHuskyShop.com, please mail the item to the following address:

    University Book Store
    Attn: Husky Web Orders
    4326 University Way NE
    Seattle, WA 98105

    In the package, please include:

    • the item(s) you would like to return
    • any tags you have
    • the receipt from your purchase (orginal or copy)
    • a note specifying the return or exchange you would like to make
    • your name, phone number, and address

    In the case of exchanges, there is no shipping charge for the new item you select.

    1. Returns must be completed within seven (7) days of receipt.
    2. Previous-model products and custom-built computers are not returnable.
    3. Item(s) must be unopened, in original condition, and accompanied by all original packaging.
    4. Items(s) must be accompanied by the cash register receipt.
    5. There are absolutely no returns on open products.
    6. All defective product issues are handled through the manufacturer.

    Tech Center Web Order Return Procedure

    Send an email to Brian Nelson at ubscomp@u.washington.edu. Include in the email:

    • Copy of the original receipt
    • Reason for return

    If approved, an RMA number will be emailed to you within 72 hours. Customer is responsible for return shipping charges.