It can take up to 72 hours for our staff to completely assemble, process, and prepare your order. Once your order is complete, you will receive an email letting you know that your order either has shipped, or is ready for pickup. Please expect longer processing times during rush periods, Husky football season, and holidays.
- Please note: processing times are exclusive of shipping times. This means that if you choose 2nd Day or Next Day shipping, your order will be shipped 1 or 2 day after it has been processed.
- We are unable to send orders via expedited shipping to PO or APO/FPO addresses. Orders to PO or APO/FPO address can only be sent via Standard Shipping.
The ability to order an item online does not guarantee delivery or fulfillment.
Our brick-and-mortar locations share inventory with our online storefront and we constantly update our website to reflect current stock levels, however, popular items can sell out more quickly than we can remove them from our website. In the event that the item you purchased sells out in-store and we are unable to fulfill your order, a member of our e-commerce fulfillment team will contact you via email of any changes made to your order – please make sure to complete your order with valid contact information. You will only be charged for the items that are fulfilled and shipped. If an item is out of stock online, it will be out of stock in-store as well.
How do I pickup my items from Willow Hall?
We offer year-round pickup at the Willow Hall Package Room for students residing in North Campus Dorms. For order pickup at the Willow Hall Package Room, the following information is required:
- Full name
- Student ID number
All notifications from the Willow Hall Package Room regarding the status of your order will be sent to your @uw.edu email.
- Please note: The Willow Hall Package Room only holds orders for 1 week, after which they are returned to our U District Course Materials department for pickup.